Technical assistance

Every Altech machine tool has a comprehensive lifecycle maintenance program. From predictive and routine preventative maintenance to emergency remediation, our engineers will guide you in maximizing machine uptime.

Altech provides professional services, technical support by a team of skilled engineers as well as direct support from distributors. Diverse spare parts warehouse meets customers' needs for replacing materials and spare parts. Experienced and highly trained Altech engineers can help customers solve technical problems remotely over the phone. For more complex problems, we will go directly to the customer's factory to inspect and repair, minimizing waiting time and inconvenience.

Customer support service within 24 hours Free maintenance every 3 months, every 6 months, every 12 months during the warranty period. Instruct and train customers on daily maintenance to protect the machine. Support checking errors, problems and editing machining program errors.... There are Korean experts and Vietnamese engineers supporting customers in both the South and the North.

As an Altech customer, you will benefit from our comprehensive support including pre- and post-sales support, technical services and spare parts. This helps ensure your production line runs smoothly and efficiently, while improving machine uptime. Each new Hwacheon machine comes with comprehensive training on machine operation, maintenance and programming. In addition to on-site training, we will also provide you with user guides and our information resources.